Frequently Asked Questions

Questions about your account? Answer: Contact the Washington Water office at (877)408-4060. We are available Monday – Friday from 8:00am – 4:30pm PST.

What information do I need to register on First Choice? Answer: To create a new account, you will need the following information

  • • Account Number (as it appears on your statement)
  • • Zip Code of Service Address
  • • User Name (6-50 characters long)
  • • Email Address
  • • Password (At least 9 characters, contain at least 1 lower case letter, 1 upper case letter, 1 number and 1 special character(!#$%&()*+,-./:;<=>?@[\]^_`{|}~).)
  • • Confirm Password

I forgot my User Name. Answer: Please click on the “Forgot your User Name?” link on the Secure Client Log In screen. Enter your email address and click “Retrieve User Name” to retrieve your user name via email.

I forgot my password. Answer: Please click on the “Forgot your Password?” link on the Secure Client Log In screen. Enter your user name and click “Reset Password” to receive a temporary password via email.

How can I pay my bill online? Answer: Once you have successfully logged in, please choose the “Make Payment” option on your Home page. You have the following payment options online:

  • • Credit Card (Visa, MasterCard, or Discover)
  • • Debit Card (Visa, MasterCard, or Discover)

What other payment features/options do I have? Answer: The below payment options are also available.

  • • You are able to save a payment method for quick and easy processing using the “Account Settings” tab.
  • • You can set up Auto Payments by choosing a start date and amount to pay each month.
    • ‣ Please note, Auto Payments will not pay the balance due but instead the amount chosen when the Auto Payments are set up.
  • • If you would prefer to not make a payment online…
    • ‣ You can also make a payment over the phone by calling us at toll free (877)408-4060.
    • ‣ Mail in a check or money order directly to the address on your payment coupon.
    • ‣ Come into the Washington Water office directly to make your payment.

How can I view my statement online? Answer: To view a copy of your statement, simply choose the “Account History” option on your Home page. You can view all statements that have been sent to you as well as print them off and email them to yourself.

How can I view my payment history information online? Answer: To view a copy of the previous payments associated with your First Choice account, choose the “Account History” option on your home page. You can email or print receipts from this location.

Payment Portal Support
For help logging in, making a payment, or using an automated service
(855) 270-3592
Customer Service Hours
Mon-Fri: 8:00 AM - 6:00 PM
Eastern Time
Account Support
For utility-related problems or questions about your invoices
Customer Service Hours
Monday - Friday:  8:00am - 4:30pm
all times are Pacific Standard Time

© 2023 Paya, Inc.. All rights reserved.
Software Version: 2023.1.5.1
Are you still there?
You will be logged out in 2 minutes due to inactivity.
Are you sure you want to log out?